ALERTWorcester - Be the First to Know

ALERTWorcester, the City's automated emergency notification system, is available in 23 different languages: English, Catalan, Chinese (Simplified, PRC), Chinese (Traditional, Hong Kong, S.A.R.), Chinese (Traditional, Taiwan), Danish, Dutch, Finnish, French (Canada), French (France), German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish (General), Spanish (Mexico), Spanish (Spain) and Swedish.

Residents are urged to sign up to be notified by the City in the event of emergency situations or critical community alerts. The system delivers severe weather alerts and general community alerts as well as notices from the Department of Public Works, such as information on parking bans, leaf collection, trash pickup delays, boil water orders and street closures. Alerts can be sent to cell phones, home phones or via email.

CodeRED Data Breach, ALERTWorcester Impacted and Unavailable

The City of Worcester was notified that OnSolve CodeRED, the service provider for the municipality’s ALERTWorcester system, has experienced a cybersecurity breach.

The CodeRED breach has impacted clients across the country. ALERTWorcester remains unavailable due to the incident. Please continue to follow the municipality’s social media for important announcements related to municipal services. Channels to announce critical emergency communications such as Amber Alerts and public safety notices are still active.

CodeRED recommends that users change their passwords if the same password is used for other accounts and services. The company reports that it continues to investigate the incident.