Job Details

The City of Worcester seeks qualified applicants for a Senior Clerk and Typist for the Records Bureau for the Worcester Police Department. Under the direction of the Shift Supervisor, the position will perform customer service, data entry, and have the ability to work collaboratively and independently. This position will work in a manner consistent with the mission and values of the Worcester Police Department, and in furtherance of the goals and objectives set by the department.

Bilingual candidates encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide administrative support, office procedures, filing, and data entry
• Customer service and clerical skills in an office setting
• Maintain and retrieves files and records and provides correspondence
• Prepare reports; collect and compile statistical information for reports
• Respond to inquiries, including the explanation of departmental policies and services to the public, and refer complaints to the proper authority
• Operate standard office machines and appliances incidental to clerical assignments

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office terminology and procedures and ability to operate common office equipment
• Proficiency with Microsoft Office Suite
• Excellent organizational, interpersonal, written, and oral communication skills
• Ability to work both independently and collaboratively in a group setting
• Ability to establish and maintain effective working relationships with the public; ability to communicate and work effectively with diverse populations

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• One (1) year of experience of customer service skills and clerical experience in an office setting
• Experience using Microsoft Office suite
• Excellent Communication skills

PREFERRED QUALIFICATIONS:

• Associate’s degree in criminal justice, political science, business administration, public administration, or related discipline
• Two (2) years of customer service experience in an office setting
• Two (2) years of clerical experience in an office setting

SALARY RANGE: $19.01-$22.98 per hour, full-time, with an excellent benefits package.

To apply, send resume and cover letter on or before WEDNESDAY, JULY 26^th, 2024, to HR@Worcesterma.gov, or mail to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference is given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.