TALKING BOOK ASSISTANT
WORCESTER PUBLIC LIBRARY
CITY OF WORCESTER
The City of Worcester seeks qualified applicants for the position of Talking Book Assistant (Librarian, Grade 2) for the Worcester Public Library. Under the direction of the Manager of the Worcester Talking Book Library, the position will assist with circulation, reader’s advisory duties and perform exemplary customer service. Assist patrons in the use of the Talking Book Library services, facilities, equipment and collection maintenance. Supervise and record audio material for the collection. This position is involved in all operations related to circulation of Talking Book Library materials while delivering an excellent customer service experience. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. Schedule will include evenings and weekend hours and working at other locations.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
- Perform all circulation functions using automated systems such as, but not limited to, KLAS, BARD, Duplication on Demand, PICS, etc. in both public and staff areas
- Perform reader’s advisory
- Stay abreast of intra and inter library updates, such as, but not limited to, reading email, meeting minutes, designated message boards, and regional and national news and information
- Attend meetings and/or conferences and trainings as assigned
- Provide exemplary customer service
- In conjunction with supervisors, assist with evaluating existing operations and new services
- Train staff in TBL procedures
- Assume supervisory responsibility of recording studio when assigned
- Assume supervisory responsibilities of collection and stacks maintenance
- Maintain working knowledge of all aspects of the Talking Book Library division
- Participate in registering new patrons, maintaining records in ILS, maintaining statistics, files and records for both automated and manual
- Organize, sort and shelve circulating materials
- Identify and process problem items from the collection
- Develop working familiarity with adaptive equipment and software and assists patrons with equipment as needed
- Stay informed of professional trends including learning new and emerging technology
- Interpret library services and policies to patrons in a clear and courteous manner
- Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Actively participate in staff development and training opportunities
- Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- A strong commitment to consistent outstanding public service
- Enthusiastic self-starter with professional demeanor
- Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work
- Ability to resolve conflicts with staff and patrons
- Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff
- Ability to provide information and guidance clearly, courteously and pleasantly to patrons
- Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
- Strong commitment to consistent excellent customer service to a diverse population in an urban environment
- High level of professionalism and commitment to the organization
- Embrace opportunities to learn in a fast-paced changing environment
- Demonstrate proficiency in current and emerging technologies
- Ability to work independently and as part of a team
- Ability to create positive working relationships with a diverse staff
- Ability to learn and use library technologies
- Possess excellent interpersonal, communication, and customer service skills
- Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
- Ability to maintain confidentiality
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- One (1) year of data entry experience and/or community public service work, such as library, bookstore, or equivalent. Specific courses that have hands-on experience may be substituted for work experience.
- Ability to successfully pass CORI/SORI
- Reliable transportation to travel between locations
PREFERRED QUALIFICATIONS:
- One (1) year of supervisory experience
- One (1) year experience working with diverse communities in an urban environment
SALARY RANGE: $21.82 - $26.28 hourly, full-time, excellent benefits package.
The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, DECEMBER 13, 2024, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.
For a full job description please visit: www.mywpl.org/jobs-wpl
