Job Details

The City of Worcester seeks qualified applicants for Senior Clerk and Typist within the License Division  for the Worcester Police Department. Under the direction of the Shift Supervisor, this position will work in a manner consistent with the mission and values of the Worcester Police Department, and will require exemplary customer service skills, data entry skills, and will be able to work collaboratively and independently. The Senior Clerk and Typist is responsible for answering phones, booking appointments, and providing customer service for the permitting and licenses process for a License to Carry, Hawkers and Peddlers license, Taxicab, and Livery licenses, Ice Cream vendor license, Secondhand Article license, etc.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide administrative support, calendar management and perform standard office procedures such as answering phones, drafting letters, filing and data entry
• Provide customer service assistance to customers applying for Licenses and Permits
• Responsible for entering data, processing license information and printing and providing license to customers

• Prepare reports, and collect and compile statistical information for reports
• Respond to inquiries, including the explanation of departmental policies and services to the public, and refers complaints to the proper authority
• Performs related work as required

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office terminology and procedures and ability to operate common office equipment
• Ability to work both independently and collaboratively in a group setting
• Proficiency with Microsoft Office Suite
• Excellent organizational, interpersonal, written, and oral communication skills
• Ability to establish and maintain effective working relationships with the public; ability to communicate and work effectively with diverse populations

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• One (1) year  of experience of customer service skills and/or clerical experience in an office setting

• Experience using Microsoft Office Suite
• Excellent Communication Skills

PREFERRED QUALIFICATIONS:

• Associate degree in criminal justice, political science, business administration, public administration, or related discipline
• Two (2) years of customer service experience in an office setting
• Two (2) years of clerical experience in an office setting

SALARY RANGE: $19.01-$22.98 hourly , full-time, with an excellent benefits package.

To apply, send resume and cover letter on or before FRIDAY, JULY 26, 2024, to HR@Worcesterma.gov, or mail to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference is given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.