Job Details

The City of Worcester seeks qualified applicants for the position of Mobile Services Librarian (Bookmobile Operator) for the Worcester Public Library. Under the direction of the Deputy Director for Borrower Services, this position performs the daily operations of the mobile libraries and delivery to branches.  This individual will coordinate and perform circulation activities; provide exemplary customer service to patrons; act as a liaison with the Main Library Circulation Department and C/W MARS.  The position will confirm that the vehicles are in good repair and report repair needs appropriately. Work schedule will include evenings, weekends and assignments in other departments and locations as assigned.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Facilitate the delivery and circulation of library materials and information to assigned vehicle stops
• Drive van and/or large motor vehicle to assigned locations
• Coordinate and perform all circulation activities
• Act as a liaison with the Main Library Circulation department and with C/W MARS
• Organize and perform the holds process and functions
• Assist with readers advisory and reference services, including patron assistance
• Provide exemplary customer service
• Collect, record, and report appropriate statistics monthly
• Load/unload materials; sort/shelve materials according to library procedure
• Deliver bins of materials and equipment to and from Worcester Public Library locations on a regular basis
• Assist with programming and outreach efforts
• Supervise staff as assigned
• Assist in training of staff in departmental procedures and circulation functions
• Perform simple vehicle maintenance and cleaning as needed
• Interpret library services and policies to patrons in a clear and courteous manner
• Contribute to creating an environment orientated to trust, open communication, creative thinking, and cohesive team effort
• Actively participate in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
• Work independently and recommend changes in service when needed

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to safely operate van and a large motor vehicle
• Ability to work in all kinds of weather and road conditions, and to work at various mobile site stops for long periods of time
• Skill and ability to work well with staff and customers and to project a good public service attitude
• Ability to interpret library policies clearly and repeatedly to customers
• Skill in handling public contacts with tact and courtesy
• Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Embrace opportunities to learn in a fast-paced changing environment
• Demonstrate proficiency in current and emerging technologies
• Ability to work independently and as part of a team
• Ability to create positive working relationships with a diverse staff
• Ability to learn and use library technologies
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
• Ability to create positive working relationships with a diverse staff
• Possess excellent interpersonal, communication, and customer service skills
• Ability to use Microsoft Office Suite
• Ability to maintain confidentiality

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• One (1) year of community public service work, such as library, bookstore, or equivalent
• Reliable transportation and the ability to travel to required locations in a timely manner
• Must have a valid driver’s license
• Ability to successfully pass CORI/SORI            

PREFERRED QUALIFICATIONS:

• Two (2) years supervisory experience
• One (1) year of customer service experience
• One (1) year experience working with diverse communities in an urban environment

SALARY RANGE: $23.21 - $28.09 hourly, full-time, excellent benefits package.

The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.

For a full job description please visit: www.mywpl.org/jobs-wpl