CITY OF WORCESTER | Urban Technologies, Innovation and Environment Committee Meeting | Monday, September 18, 2023 | Esther Howland (South) Chamber | Convened: 6:00 P.M. | Adjourned: 7:12 P.M. |
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Mayor
Joseph M. Petty | 
www.worcesterma.gov |
Clerk of the City Council
Nikolin Vangjeli | Committee Members | | Chairperson Etel Haxhiaj | | Vice Chairperson Kathleen M Toomey | | Councilor George J Russell |
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City Hall - 455 Main Street Worcester, Massachusetts | |
| Present Were: | Chairperson Councilor Etel Haxhiaj
Councilor Kathleen M. Toomey
Councilor George J. Russell | | | | | Also: | Director of Emergency Communications and Management Charles Goodwin
Assistant City Clerk Clare Robbins, clerk
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| 1. | Virtual Attendee Call-In Information | |
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| | | 1a. | Pursuant to Chapter 20 of the Acts of 2021 and in order to ensure active, public engagement, the City of Worcester currently allows for both in-person and remote participation at all City Council and Standing Committee meetings. To partake in the meeting, you may attend the meeting in-person within the meeting location, follow the below link to join via Zoom or dial the direct line as indicated.
Urban Technologies, Innovation and Environment Committee Zoom Link: https://us06web.zoom.us/j/94166600916
Urban Technologies, Innovation and Environment Committee Zoom Phone Number: (929) 205 6099
Urban Technologies, Innovation and Environment Committee Zoom Access Code: 941 6660 0916 | Attachments |
| 2. | Approval of the Minutes | |
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| | | 2a. | Order - That the City Council Standing Committee of Urban Technologies, Innovation and Environment hereby approves the minutes of the Urban Technologies, Innovation and Environment Committee meeting of April 24, 2023. | View Agenda | | | | | | | Chairperson Councilor Haxhiaj read the item and moved to adopt the item. Order adopted | |
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| | | 3a. | Order of Councilor Etel Haxhiaj - Request Standing Committee on Urban Technologies, Innovation and Environment hold a public hearing relative to receiving feedback as to ways the city’s social media policy can be updated and/or more properly enforced.
# 19m CC September 12, 2023 | Attachments | | | | | | | Chairperson Councilor Haxhiaj read the item and moved to recommend the item be held.
Recommend Hold | |
| 4. | Communication of the City Manager | |
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| | | 4a. | Transmitting informational communication relative to the Worcester 311 service.
# 8.27A CM May 24, 2022 | Attachments | | | | | | | Chairperson Councilor Haxhiaj recognized the Director of Emergency Communications and Management, who discussed the launch of the 311 app and call center, staff management, further plans for innovation and resident outreach, how residents can provide feedback for the new program and various features of the 311 program.
Chairperson Councilor Haxhiaj recognized Councilor Toomey, who discussed the available platforms that are part of the 311 program and feasibility of integrating the program with other platforms.
Chairperson Councilor Haxhiaj recognized Councilor Russell, who discussed daily call volumes, how many people have signed up for the notification program, efforts relative to search engine optimization for the 311 program, the counter for closed tickets and the automation menu with the Director of Emergency Communications and Management.
Chairperson Councilor Haxhiaj recognized Councilor Toomey, who discussed whether users could customize the notices that they get from the app with the Director of Emergency Communications and Management.
Chairperson Councilor Haxhiaj brought forth the following Chairman’s Order: Request City Manager request Director of Emergency Communications and Management ensure marketing for the 311 program be made accessible in multiple languages.
Chairperson Councilor Haxhiaj then discussed the option for anonymous reporting via 311 app with the Director of Emergency Communications and Management.
Chairperson Councilor Haxhiaj brought forth the following Chairman’s Order: Request City Manager request the Director of Emergency Communications and Management review and resolve issues relative to the 311 app, including anonymous reporting and the solved tickets counter.
Chairperson Councilor Haxhiaj moved to recommend the item be placed on file.
Recommend File | | | | | | | | Chairman's Orders | | | | Request City Manager request Director of Emergency Communications and Management ensure marketing for the 311 program be made accessible in multiple languages. | | | | Request City Manager request the Director of Emergency Communications and Management review and resolve issues relative to the 311 app, including anonymous reporting and the solved tickets counter. | |
| 5. | Communications of the City Clerk | |
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| | | 5a. | Transmitting an informational communication relative to the city’s efforts to implement new agenda management software through Rock Solid Technology’s program, PrimeGov.
# 13c CC August 22, 2023 | Attachments | | | | | | | Chairperson Councilor Haxhiaj read the item and recognized the Assistant City Clerk, who provided a presentation on PrimeGov program.
Chairperson Councilor Haxhiaj then discussed features relative to community engagement and roll call tracking with the Assistant City Clerk.
Chairperson Councilor Haxhiaj recognized Councilor Russell, who discussed input of roll call information, the cost of the program and length of the contract with the Assistant City Clerk.
Chairperson Councilor Haxhiaj recognized Councilor Toomey, who discussed closed caption feature provided by PrimeGov with the Assistant City Clerk.
Chairperson Councilor Haxhiaj then discussed the timeline concerning data migration and program launch with the Assistant City Clerk.
Chairperson Councilor Haxhiaj moved to recommend the item be placed on file.
Recommend File | |
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| | | 5b. | Transmitting an informational communication updating City Council as to the procurement of the constituent data management program Community Fluency.
# 13a CC October 25, 2022 | Attachments | | | | | | | Chairperson Councilor Haxhiaj read the item and recognized the Assistant City Clerk, who provided a presentation on Community Fluency program.
Chairperson Councilor Haxhiaj recognized Councilor Russell, who discussed resident data input with the Assistant City Clerk.
Chairperson Councilor Haxhiaj recognized Councilor Toomey, who discussed privacy and accessibility of information on the app.
Chairperson Councilor Haxhiaj brought forth the following Chairman’s Order: Request City Clerk provide City Council with a report concerning Community Fluency’s archiving mechanism.
Chairperson Councilor Haxhiaj moved to recommend the item be placed on file.
Recommend File | | | | | | | | Chairman's Orders | | | | Request City Clerk provide City Council with a report concerning Community Fluency’s archiving mechanism. | |
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