CITY OF WORCESTER | Municipal Operations Committee Meeting | Tuesday, April 29, 2008 | Council Chamber | Convened: 5:49 P.M. | Adjourned: 6:12 P.M. |
|
Mayor
Konstantina B. Lukes | 
www.ci.worcester.ma.us |
Clerk of the City Council
David J. Rushford | Committee Members | | Chairperson Frederick C Rushton | | Councilor Paul P Clancy Jr | | Councilor Michael J Germain |
|
City Hall - 455 Main Street Worcester, Massachusetts | |
| Present Were: | Chairperson Councilor Frederick C Rushton
Councilor Paul P Clancy Jr
Councilor Michael J Germain | | | | | Also: | City Manager Michael V. O'Brien
Assistant City Clerk, Michael J. Monfredo, clerk | | | |
| | | | | |
| | | 1a. | Report of the Committee on Public Works Upon the Communication of the City Manager transmitting informational communication relative to the City Council request to provide a detailed service report of the Customer Service Operations that would include how many calls were answered per seconds and how many issues were resolved to the satisfaction to the caller.
# 17a CC March 11, 2008
In Committee March 12, 2008 - Held
In Committee March 12, 2008 - Held
In Committee April 1, 2008 - Held
| Attachments | | | | | | | Recommend Hold | |
| | | | | |
| | | 1b. | Report of the Committee on Public Works Upon the communication of the City Manager transmitting informational communication relative to new services at DPW&P Customer Service Center.
# 17b CC March 11, 2008
In Committee March 12, 2008 - Held
In Committee March 12, 2008 - Held
In Committee April 1, 2008 - Held
| Attachments | | | | | | | Recommend Hold | | | | | | | | Chairman's Orders | | | | Request City Manager provide the City Council with a report within 30 days identifying the cost and timeline to transition to a 311 system including the area covered by 311 if it were to go into operation and how far coverage would extend. | | | | Request City Manager provide a cost analysis to implement the 311 service in multiple languages. | | | | Request City Manager to update the Customer Service line (508-929-1300) and include the phone number on all city mailings. | |
|