Charles R. Goodwin, Director
The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:
Announcement: On Wednesday, July 24, 2024, from 8:30 a.m - 11:30 a.m will be the next Household Hazardous Waste Day!...
Posted: Thursday 06/27/24 12:44 PM
Trash and recycling will not be collected on Wednesday, June 19, 2024, due to the Juneteenth Holiday. Wednesday's collection will be on Thursday, June 20, Thursday's collection will be on Friday June 21, and Friday's collection will be on Saturday, June 22.
Posted: Tuesday 06/18/24 6:00 PM
In observance of the Juneteenth holiday, all residential bulk waste and yard waste sites will be closed on Wednesday, June 19, 2024....
Posted: Tuesday 06/18/24 3:00 PM
The yard waste drop-off site located at 300 Chandler Street will be closed on Wednesday, June 12, 2024, due to graduation events taking place at Foley Stadium. The yard waste drop-off sites located at 299 Clark Street will be open from 8:30AM to 3:00PM and 1065 Millbury St. will...
Posted: Tuesday 06/11/24 1:38 PM
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Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603
Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us
Office Hours:
24 Hours x 7 Days
Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us
Office Hours:
Monday - Friday
8 a.m. - 5 p.m.
Emergency
911
Worcester 311
311
Utilities:
National Grid
1-800-322-3223
Eversource
1-800-592-2000
Spectrum
1-833-694-9259
Verizon
1-800-922-0204